tag:exeltel.instatus.com,2005:/history Exeltel Systems Status - Incident history 2026-08-06T10:25:00.000+00:00 Exeltel Systems tag:exeltel.instatus.com,2005:Incident/cmshihcy206v40so31x8ngbbo 2026-08-06T10:25:00.000+00:00 2026-08-06T10:25:00.000+00:00 Horizon Contact Incident Type: Incident

Duration: 3 hours and 53 minutes

Affected Components: Horizon Contact

Aug 6, 10:25:00 GMT+0
Investigating - Dear customer, We have identified issues with users remaining stuck in a busy status post call and users not being able to use the directory transfer capability. Both are under investigation as a priority with our engineering team. We will provide a further update by 3PM. We apologise for the inconvenience at this time..

Aug 6, 14:00:14 GMT+0
Identified - Dear customer, We have devised a change for the directory transfer issue. This change will amend the layout for transfers, please use <https://agenthelp-contact.unlimitedhorizon.co.uk/docs/transferring-a-call-to-a-third-party/> for guidance on this. We have not had further reports of the user remaining stuck in busy status post call since the change last night (CC-31839) but are continuing to monitor the situation closely. We will provide a further update at 9AM tomorrow. Thank you for your patience..

Aug 6, 14:18:03 GMT+0
Resolved - This incident has been resolved..

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