Exeltel Systems Status - Incident history https://exeltel.instatus.com Exeltel Systems Thu, 6 Aug 2026 10:25:00 +0000 Horizon Contact Incident Type: Incident Duration: 3 hours and 53 minutes Affected Components: Horizon Contact Aug 6, 10:25:00 GMT+0 - Investigating - Dear customer, We have identified issues with users remaining stuck in a busy status post call and users not being able to use the directory transfer capability. Both are under investigation as a priority with our engineering team. We will provide a further update by 3PM. We apologise for the inconvenience at this time. Aug 6, 14:00:14 GMT+0 - Identified - Dear customer, We have devised a change for the directory transfer issue. This change will amend the layout for transfers, please use <https://agenthelp-contact.unlimitedhorizon.co.uk/docs/transferring-a-call-to-a-third-party/> for guidance on this. We have not had further reports of the user remaining stuck in busy status post call since the change last night (CC-31839) but are continuing to monitor the situation closely. We will provide a further update at 9AM tomorrow. Thank you for your patience. Aug 6, 14:18:03 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 53 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>10:25:00</var> GMT+0</small><br><strong>Investigating</strong> - Dear customer, We have identified issues with users remaining stuck in a busy status post call and users not being able to use the directory transfer capability. Both are under investigation as a priority with our engineering team. We will provide a further update by 3PM. We apologise for the inconvenience at this time..</p> <p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>14:00:14</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We have devised a change for the directory transfer issue. This change will amend the layout for transfers, please use <https://agenthelp-contact.unlimitedhorizon.co.uk/docs/transferring-a-call-to-a-third-party/> for guidance on this. We have not had further reports of the user remaining stuck in busy status post call since the change last night (CC-31839) but are continuing to monitor the situation closely. We will provide a further update at 9AM tomorrow. Thank you for your patience..</p> <p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>14:18:03</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 6 Aug 2026 10:25:00 +0000 https://exeltel.instatus.com/incident/cmshihcy206v40so31x8ngbbo https://exeltel.instatus.com/incident/cmshihcy206v40so31x8ngbbo