Exeltel Systems - Notice history

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Oct 2026

No notices reported this month

Sep 2026

SEP2
Horizon Portal Planned Maintenance: 2nd September 2026
CompletedMaintenance4 hours
  • CompletedSeptember 02, 2026 at 11:00 PMUTC
    Maintenance has completed successfully
  • In progressSeptember 02, 2026 at 7:00 PMUTC
    Maintenance is now in progress
  • PlannedAugust 21, 2026 at 10:18 AMUTC

    The Horizon Portal (www.unlimitedhorizon.co.uk) will be undergoing planned maintenance during the below windows.

    02nd September 20:00 - 23:55 to perform server patching

    During these planned works, there will be extended periods during which the Horizon Portal is unavailable.

    We apologise for any inconvenience.

Aug 2026

AUG26
Horizon Portal Planned Maintenance: 26th August 2026
CompletedMaintenance4 hours
  • CompletedAugust 26, 2026 at 11:00 PMUTC
    Maintenance has completed successfully
  • In progressAugust 26, 2026 at 7:00 PMUTC
    Maintenance is now in progress
  • PlannedAugust 21, 2026 at 10:15 AMUTC

    The Horizon Portal (www.unlimitedhorizon.co.uk) will be undergoing planned maintenance during the below windows.

    26th August 20:00 - 23:55 to perform server patching

    During these planned works, there will be extended periods during which the Horizon Portal is unavailable.

    We apologise for any inconvenience.

Broadband Incident
Resolved7 hours 41 minutes
  • UpdateUTC
    This incident has been resolved.
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    Good morning, we are currently experiencing issues with testing of broadband lines and may delay resolutions to faults on lines. The underlying broadband service is not impacted and is working as expected. The next update is by 1 pm today.

Webex
Resolved2 hours 38 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    Cisco Engineering has confirmed that remediation activities have been completed and services have been restored to all regions. We apologise for the inconvenience this caused. We will continue to monitor, and should there be no further reports, this notice will be closed at 12:00

  • InvestigatingUTC

    We are aware of an ongoing incident with Cisco which is impacting both Webex and Horizon with Webex. Users will be experiencing issues logging in to the Webex app, those users who are logged in may experience a loss of core functionality such as making and receiving calls and joining meetings. Webex users are currently unable to access the Cisco Control Hub. We will provide a further update at 10:00

Horizon Contact Incident
Resolved3 hours 53 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    Dear customer, We have devised a change for the directory transfer issue. This change will amend the layout for transfers, please use https://agenthelp-contact.unlimitedhorizon.co.uk/docs/transferring-a-call-to-a-third-party/ for guidance on this. We have not had further reports of the user remaining stuck in busy status post call since the change last night (CC-31839) but are continuing to monitor the situation closely. We will provide a further update at 9AM tomorrow. Thank you for your patience.

  • InvestigatingUTC

    Dear customer, We have identified issues with users remaining stuck in a busy status post call and users not being able to use the directory transfer capability. Both are under investigation as a priority with our engineering team. We will provide a further update by 3PM. We apologise for the inconvenience at this time.

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