Notice history

Resolved
August 06, 2026 at 2:18 PMUTC
Resolved
August 06, 2026 at 2:18 PMUTC
This incident has been resolved.
Identified
August 06, 2026 at 2:00 PMUTC
Identified
August 06, 2026 at 2:00 PMUTC
Dear customer, We have devised a change for the directory transfer issue. This change will amend the layout for transfers, please use https://agenthelp-contact.unlimitedhorizon.co.uk/docs/transferring-a-call-to-a-third-party/ for guidance on this. We have not had further reports of the user remaining stuck in busy status post call since the change last night (CC-31839) but are continuing to monitor the situation closely. We will provide a further update at 9AM tomorrow. Thank you for your patience.
Investigating
August 06, 2026 at 10:25 AMUTC
Investigating
August 06, 2026 at 10:25 AMUTC
Dear customer, We have identified issues with users remaining stuck in a busy status post call and users not being able to use the directory transfer capability. Both are under investigation as a priority with our engineering team. We will provide a further update by 3PM. We apologise for the inconvenience at this time.

All systems operational